This is a translation of the Korean original. If there is any difference, the Korean version prevails. View the Korean original

Privacy Policy

Announced: 2 November 2026 · Effective: 9 November 2026

DeepDive Labs (Korean name: 딥다이브랩; the "Company") has established and publishes this Privacy Policy in accordance with Korea's Personal Information Protection Act and Act on Promotion of Information and Communications Network Utilization and Information Protection, and other applicable laws, including Japan's Act on the Protection of Personal Information (the "APPI") for users in Japan, in order to protect Users' personal information and to handle related complaints promptly and smoothly.

Where your data is stored: The Company is based in the Republic of Korea, and Users' personal information is stored mainly on servers in the Republic of Korea (Seoul). It may also be processed by the US-based service providers listed in "5. Outsourcing of Personal Information Processing." See "Cross-Border Transfers" in Section 5 for details.

1. Personal Information We Collect and How We Collect It

Information collected at sign-up

The Company collects the following personal information to provide the Service.

• The Company does not collect religion or other sensitive information (as defined in Korea's Personal Information Protection Act, and "special care-required personal information" under the APPI). However, the comparison of the face on the ID document with a selfie in age verification with an ID document for members living outside Korea may count as sensitive information, so it is carried out only with separate consent (see "Age verification with an ID document for members living outside Korea" below).

Information processed during identity verification

To confirm that Users are 19 or older and to keep to one account per person, the Company asks members for identity verification starting with app version 1.37.0. Verification is done through KG Inicis Co., Ltd.'s integrated authentication (private certificates such as PASS, Toss and financial certificates), and Korea PortOne Co., Ltd. passes the result to the Company.

• The date of birth and gender confirmed by verification are reflected in your profile, and you cannot change them yourself afterwards.
• If you have difficulty with identity verification, contact us through [Contact Us] in the app or by email and we will explain how to verify.

Age verification with an ID document for members living outside Korea

This section applies from the time this check is made available in the app (the same content will be added to the Korean original when the check becomes available).

Members who live outside Korea and cannot use the identity verification above (Korean mobile phone or certificate) are asked to verify with a photo of an ID document and a selfie showing a gesture specified on screen, to confirm that they are 19 or older and to keep to one account per person. For users in Japan, this check also serves as the age verification required by Japan's Act on Regulation on Soliciting Children by Using Opposite Sex Introducing Service on Internet.

• You may cover parts of the ID document other than the date of birth, name and issuing authority (such as your address and document number) with a finger or paper when taking the photo.
• How it is processed: AI from OpenAI, L.L.C. (USA) reads the text on the ID document (date of birth, gender, issuing country, type and name) and checks whether the selfie shows the specified gesture. A face comparison service from Amazon Web Services, Inc. (Amazon Rekognition, Seoul region) compares the face in the selfie with the photo on the ID document to check that they are the same person.
• If the check cannot be completed automatically (for example, the photo is unclear or the face similarity is low), a Company administrator looks at the photos directly and approves or rejects the check. Even when the check passes automatically, an administrator may review the photos afterwards. The photos are never shown to other members.
• Because face comparison may count as sensitive information, we ask for separate consent before the check. You don't have to agree, but if you don't, you won't be able to use features that need an age check (such as sending voices).
• The date of birth and gender read during the check are reflected in your profile in the same way as with the identity verification above. If the document does not show gender, the gender in your profile is used.
• Deleting the photos: the photos are deleted when an administrator approves or rejects the check, when a retake is required, or when an administrator has reviewed an automatically passed check. In all other cases they are deleted no later than 7 days after they are sent (deletion runs automatically every hour). Photos from a check that expired without being submitted are deleted within 1 hour.

Information collected automatically while you use the Service

• Device information: device type, OS version, a device identifier the app creates when it first runs (we do not collect the phone's hardware serial or IMEI), push tokens (for general notifications and incoming-call notifications)
• Usage information: service usage records, app version, last access time
• App settings: app language (Korean, Japanese or English) and device time zone (offset from Coordinated Universal Time, in minutes). Used to send notifications in your app language and to avoid sending notifications scheduled for a fixed time (for example, 9 p.m.) to Users whose time zone differs greatly from Korea's. Only you and the Company's servers can see this; it is not shown to other members
• Access records: your IP address and access time are automatically kept in the access logs of our server provider (Supabase) when you log in or connect to the server. They are not stored in your profile or other member data, and are used only to check for fraudulent use and to meet legal obligations (retention: "login records" in Section 3)
• Analytics information: service usage statistics through Google Analytics and Vercel Analytics
• Advertising information: advertising identifier for ad delivery (the advertising ID on Android devices; the IDFA on iOS devices only if you have allowed app tracking), ad impression and click records
• Ad measurement information: records that an app install or launch, sign-up completion, first voice sent or a payment (including the amount) took place, together with the advertising identifier and device information at that time (to count how many Users who came from Meta ads signed up or paid)

Personalized advertising

To keep free features running, the Company shows Google AdMob ads in the app. Google may use the advertising information above to show ads that match your interests (personalized ads).

• On iOS, the IDFA is used only if you choose "Allow" the first time the app asks whether it may track you. If you do not allow it, you can still use every feature of the app in the same way, and the ads you see will be general ads unrelated to your interests.
• To measure the results of ads the Company runs on Meta (Instagram and Facebook), the Meta SDK in the app sends the "ad measurement information" above to Meta Platforms, Inc. We do not send names, phone numbers, conversation content or voices. If you have not allowed tracking on iOS, counting is done only as grouped statistics without an advertising identifier that could identify you.
• To opt out of personalized ads, change the setting on your device as follows.
  • iOS: Settings > Privacy & Security > Tracking > turn off Dailying
  • Android: Settings > Google > Ads > Delete advertising ID (or "Opt out of Ads Personalization")

Information collected through device permissions

To provide Dailying's core features, we ask for access to the following device permissions. We access each permission only with your explicit consent, and you can still use features that do not need a permission if you decline it.

Voice data

• Voice data is kept on servers to provide the Service (playback).
• When a member deletes their account, their voice data is deleted after the period set out in Section 3.
• After the in-app display period ends, voice files remain on servers for the retention period above. Content posted on official social media follows "Use on Official Social Media and in Promotion" below.

Use on Official Social Media and in Promotion (optional consent)

Only if you give separate consent when taking part in Balance Talk, the Ideal Type World Cup or Voice Missions will we feature your voice on the Company's official social media accounts and in promotional content.

• Declining has no effect on sign-up or your use of other features.

Automatic safety check for New Voices and voice templates

To protect Users from inappropriate content (sexual content, violence or threats, hate, scams or requests for personal information, spam), New Voices, which are shown to other Users, and voice templates for first greetings are checked automatically when they are posted. Voices exchanged in 1:1 chat rooms are not automatically checked when they are sent (except as described under "Voice-to-text conversion for operations and safety" below).

Voice → caption (text) conversion (optional feature)

When you share a voice message externally as a video, the voice file is sent to OpenAI's speech recognition (Whisper) API and converted to text only if you turn on the "Add captions" option yourself.

If you do not turn on the captions option, your voice is not sent to OpenAI.

Chat voice → text conversion ("View as text," optional feature)

A voice message is sent to OpenAI's speech recognition API and converted to text when you tap the [View as text] button next to it in a chat room, and in chat rooms where the other person speaks a language different from your app language. If the original language differs from your app language, the text is also translated into your app language and shown with it.

If you do not tap the button and the chat room is not one with a different language, chat voices are not sent to OpenAI, and the other person is not told that you viewed a message as text. The other person's language is judged from the characters in their nickname and bio and the language of their previously converted voices.

Translation features (nicknames, bios, New Voice subtitles)

Because Users may use different app languages (Korean, Japanese or English), when the viewer's app language differs from the language of the original text, the items below are sent to OpenAI for translation. Only text is sent, not voice files (translation of chat voices follows "View as text" above).

• New Voice subtitles: the transcript is shown as subtitles to Users who can listen to that New Voice (except where they cannot listen because of blocking, reporting, account deletion, usage restrictions, etc.). Subtitles are not shown for New Voices whose risk assessment is not finished or whose risk level is high. Listeners can turn subtitles off in the app.
• No translation is done when the app language and the language of the text are the same (nothing is sent when Korean nicknames, bios or New Voices are viewed in the Korean app).
• The number of translations per day is recorded to prevent abuse.

Voice-to-text conversion for operations and safety

Where necessary for operating the Service and keeping it safe (handling reports, reviewing public voices, managing the quality of the conversation service), voices may be sent to OpenAI and converted to text.

2. Purposes of Collection and Use

3. Retention Period

As a rule, the Company deletes personal information without delay once the purpose of collection and use has been achieved. However, where retention is required by law, the information is kept for the periods below.

Because the Company is a Korean business, these Korean retention periods also apply to the information of users outside Korea.

When you delete your account:

• Your data is kept for 30 days so the account can be restored; if you log in again during this period, the deletion is cancelled. During this period your profile and posts are not visible to other Users.
• After 30 days, your personal information and voice data are deleted.
• Content featured on official social media is not deleted automatically when you delete your account. You can ask us to take it down at any time, before or after deleting your account (Section 1, "Use on Official Social Media and in Promotion").
• Records that must be kept by law (such as payment records, in the table above) are stored separately from other information for the required period and then deleted.
• App language and device time zone are deleted when the account is deleted. Translations are kept for the periods in "Translation features" in Section 1.
• Messages from a deleted member that remain in chat rooms with other Users are replaced with "This message is from a user who has left," and the voice is deleted.

Identity verification information:

• Date of birth and gender are kept and deleted together with member information.
• The converted CI value is kept while the membership continues, and is deleted together with the account when the member deletes their account.
• However, if a member who is under a usage restriction (suspension) deletes their account, only the converted value is kept until the restriction period ends to prevent re-registration, and is deleted without delay after that.
• Verification attempt records (verification number, result, time) are deleted after 90 days. However, a verification number from a successful verification is kept while the membership continues and is deleted together with the account when the member deletes their account.
• If a member who has been reported or has ever been placed under a usage restriction (suspension) deletes their account, only the verification number is kept for 1 year from the date the account is deleted, to respond to damage reports and requests from investigative authorities, and is then deleted without delay.

Information from age verification with an ID document (members living outside Korea):

• ID document photos and selfies are deleted after the check as described in Section 1, "Age verification with an ID document for members living outside Korea," and in any case no later than 7 days after they are sent.
• The date of birth, gender, issuing country and type of document read from the photo, the face similarity score, and the result and time of the check are kept while the membership continues, and are deleted without delay when the member deletes their account.
• The value converted from the name and the check records are kept and deleted on the same basis as the converted CI value and the verification attempt records above.

4. Provision of Personal Information to Third Parties

As a rule, the Company does not provide Users' personal information to outside parties, except:

• where the User has consented in advance; or
• where required by law, or where an investigative authority requests it for an investigation following the procedures and methods set by law.

For users in Japan, outsourcing processing to the overseas service providers listed in Section 5 counts as "provision to a third party in a foreign country" under Article 28 of the APPI; the information required by that Article is set out in Section 5.

5. Outsourcing of Personal Information Processing

The Company outsources personal information processing as follows to provide the Service.

Cross-Border Transfers

For users in Japan (information under Article 28 of the APPI)

The personal information of users in Japan is handled by businesses in the following countries.

• Measures taken by the recipients to protect personal information: each provider's terms of service and data processing agreement require secure handling of personal information and prohibit use for other purposes.

You may refuse cross-border transfers.

• Automatic safety checks, voice calls and notifications are necessary to provide the Service, so if you refuse, you cannot use those features.
• Caption conversion is not transferred unless you turn on the captions option.
• Chat voice-to-text conversion and translation are not transferred unless you tap [View as text] or are in a chat room with a different language.
• Translation of nicknames, bios and New Voice subtitles is necessary to provide the Service to Users who use different languages, and is not transferred when the viewer's app language and the language of the text are the same.
• ID document photos and selfies are transferred only when a member living outside Korea takes the age verification with an ID document. If you do not take the check, you won't be able to use features that need an age check (such as sending voices).
• Notifications (Google, Apple) are not transferred if you turn notifications off in your device settings, and you will not receive notifications.
• Ads (Google) and ad measurement (Meta) can be refused using the methods in "Personalized advertising" in Section 1 (turning off iOS tracking, deleting the Android advertising ID). The app works the same either way.
• To refuse any other cross-border transfer or to ask for processing to stop, write to support@dailying.kr. If you refuse processing that is essential to providing the Service or keeping it safe, use of the related feature may be limited.

6. Rights of Users and Legal Guardians and How to Exercise Them

Users (or their legal guardians) may at any time:

• request access to their personal information (including records of provision to third parties);
• request correction of errors;
• request deletion;
• request suspension of processing (including suspension of use or of provision to third parties); and
• withdraw consent: you can withdraw consent by deleting your account in the app under Settings > Account.

You can exercise these rights through the in-app settings or by email (support@dailying.kr), and the Company will act on your request without delay. We may ask you to verify your identity when you make a request. Fees for access requests: free of charge.

7. Procedure and Method of Destruction

When personal information is no longer needed, for example because the retention period has passed or the purpose of processing has been achieved, the Company destroys it without delay.

• Electronic files: deleted using technical methods that make recovery or reproduction impossible
• Paper documents: shredded or incinerated

8. Security Measures

The Company takes the following measures to keep Users' personal information secure.

• Encryption: important information such as authentication data is encrypted when stored and managed
• Access control: access rights to personal information processing systems are managed and restricted. 1:1 conversations can be viewed only by the participants and authorized administrators
• Secure transmission: data in transit is encrypted with SSL/TLS
• Security software installed and checked regularly

Understanding the external environment: The Company handles personal information in the Republic of Korea and outsources processing to businesses in the United States. It takes security measures based on an understanding of the personal information protection systems of those countries (see the table in Section 5).

9. Users Under 19

The Company does not allow people under 19 to sign up (this applies regardless of country or region of residence). Age is checked using the date of birth entered at sign-up and the identity verification result (for members living outside Korea, the result of age verification with an ID document) (a User may use the Service from their 19th birthday in Korean time). If identity verification shows that a User is under 19, the account is not deleted, but sending voices, replying, calling, posting in the community and payments are restricted, and the restriction is lifted automatically on the day the User turns 19. The User can delete their account at any time during this period.

10. Privacy Officer (Contact)

The Company has designated the following Privacy Officer to protect Users' personal information and handle related complaints.

• Privacy Officer: Youngdong Cho (조영동)
• Organization / Title: DeepDive Labs (딥다이브랩) / CEO
• Email: support@dailying.kr
• Business name, address and representative: DeepDive Labs (딥다이브랩) / Room 301-73, 3F, Yeomgwang Bldg., 117 Toegyewon-ro, Toegyewon-eup, Namyangju-si, Gyeonggi-do, Republic of Korea / CEO Youngdong Cho

If you need to report or seek advice on a privacy violation, you can contact the following organizations.

Users in Japan:

• Personal Information Protection Commission of Japan, APPI Consultation Dial (個人情報保護法相談ダイヤル): 03-6457-9849 (9:30–17:30 Japan time, excluding weekends, national holidays and the year-end/New Year period; by phone only) / www.ppc.go.jp/personalinfo/pipldial/

Korean organizations (Korean only):

• Personal Information Infringement Report Center (Korea Internet & Security Agency): privacy.kisa.or.kr / 118 (from within Korea, no area code)
• Personal Information Dispute Mediation Committee: www.kopico.go.kr / 1833-6972 (from within Korea)
• Supreme Prosecutors' Office, Cyber Investigation Division: www.spo.go.kr / 1301 (from within Korea)
• Korean National Police Agency, Cyber Investigation Bureau: ecrm.police.go.kr / 182 (from within Korea)

11. Changes to this Privacy Policy

This Privacy Policy may be supplemented, removed or revised due to changes in law, policy or security technology. Changes will be announced through an in-app notice or in-service notification at least 7 days before they take effect.

• Announced: 2 November 2026
• Effective: 9 November 2026
• Source: Korean Privacy Policy (announced 2 November 2026, effective 9 November 2026)